518.857.3303
ABOUT NHIS
It is often the reality that home improvement at the lowest common denominator is simply a temporary marriage between two complete strangers [homeowner and contractor] who often have the best intentions in mind. So why is excellence and professionalism so often so elusive? It comes down to the following five critical elements [or lack of them] that we have determined are the primary factors that often break down and destroy the marriage.
Communication is King. The hallmarks of professionalism and excellence in every business relationship is clairvoyance and transparency. It starts from the moment of contact, establishes its authority in the work proposal, permeates throughout the project and climaxes at the final walkthrough upon completion. Understanding the homeowners needs in respect to the contractors limitations regardless of the scope is critical to success, NHIS is prepared to listen.
Comprehending our potential clients’ needs assessments are made possible by our in/at home consultation conducted by NHIS technicians, who are able to amalgamate your thoughts and ideas about your potential project, made possible by their vast arsenal of knowledge, skills and expertise.
Moving your goals from mind to matter along with every important detail that demands consideration that will guarantee a pleasant and proficient experience for both parties from start to finish is something we take very seriously. Clearly outlining the terms of the agreement in our legal documents: categorized estimates, scope of work, payment schedule, work schedule [eta/etc], warranties, etc.. is a no-brainer for any serious homeowner or contractor who is seeking optimal no-nonsense marriage.
Our services are broad, ranging from annual property management and maintenance services, to interior/exterior new renovation/remodeling to high end new construction and additions. Our technicians are the cream of the crop, having been filtered out through the swamp of mediocracy. With our level of discipline, professional mindset, and accountability we are a reliable choice for your next home improvement project. We guarantee top-notch results and aim to take customers’ experience to a higher level in terms of both design, technology and execution.
What happens when a 26″ Plumbers wrench is unexpectedly tossed into the marriage? There an unexpected and necessary work order change? Inclement weather or personal sickness delays the project? A misunderstanding or breach of contract causes an offense? What if everything goes perfect in the beginning even in the end, but a week later after the job is completed the service or product show signs of compromise? Well, this is where the accountability to the promises and expectations that were written out in the original work proposal is made and integrity ultimately is tested and determined. NHIS has a 20 year proven track record of going above and beyond to please our clients especially when our accountability is on the line. See NHIS Google Reviews [4.8 Rating]
Our two decade dedication to tens of thousands of clients in the Capital Region of New York and beyond [Iowa, Vermont], makes us a reliable choice and trusted partners for your next home improvement project. From annual lawn care, to cleaning filthy and dangerous gutters, to repairing damaged roofing shingles or pipe collars to full scale high end remodeling or new construction, NHIS provides tried and true solutions to all phases of home improvement and/or new construction. Owners Vance and Katia Parella are here to help you today and are committed to provide professional and excellent home improvement services that will ultimately add value, curb appeal and longevity to your living apparel.
NHIS Service Promise
This is a promise we live by and our enduring relationships locally and abroad are evidence of our pledge
Safety comes first. NHIS is a bonded company that holds a $2 million general liability insurance coverage through Dryden Mutual along with an up to date workers compensation policy through NYSIF. We choose and use the right tools for each task with the right credentials in terms of insurance and license along with embracing the company policies and procedures.
Years of
practicing
TESTIMONIALS
Professionalism, Punctuality, Quality, Responsiveness, Value
I have been a customer of NIHS for almost 15 years. Vance is very responsive, reliable, honest, knowledgeable, trustworthy. He always does exactly what he says he will do. The job and charges are always clearly stated and honored. He goes above and beyond to ensure that the job is done to the highest quality, no matter how big or small. He has done everything from repairing and painting our deck, to replacing our door seals and major custom door trimming. He services our gutters and roof regularly, and keeps our house in great shape! I would not hesitate to recommend him to anyone.
Services: Deck construction, Exterior painting, General repairs, Gutter cleaning
I have worked with Vance for the past 15 years. He is reliable and follows up on communication. He has done work at my home with gutter cleaning and maintenance, sealing the basement, installation of smoke detectors, and has worked on pressure washing the outside deck. I was very pleased with his work.
Services: Gutter cleaning, Basement remodeling, General repairs
Professionalism, Punctuality, Quality, Responsiveness, Value
Vance and the NHIS team have been a trusted, professional resource for me. Over the past 15+ years he has provided excellent services which includes: roof gutter cleaning, deck & shutter refurbishing and front steps resurfacing. It has always been a positive experience. NHIS provides quality results, is very responsive and on-time. I highly recommend NHIS and look forward to our next project!
General repairs, Gutter cleaning
Professionalism, Punctuality, Quality, Responsiveness, Value
I have been a customer of National Home Improvement Services for more than 15 years. Vance Parella is a dependable professional who always does a terrific job, whether cleaning gutters or building a deck. He does excellent work and always leave the worksite clean and free of construction trash. I would recommend Vance and his company to anyone who needs a professional to get the job done.
ServicesDeck construction, Gutter cleaning
Professionalism, Punctuality, Quality, Responsiveness, Value
We have been customers of National Home Improvement Services for 15 plus years for gutter cleaning. I can’t say enough positive things about Vance. He’s honest, responds in a timely fashion, shows up when he says he will and does an awesome job. I’ve recommended this company to many friends for gutter installation and cleaning. All have been very satisfied and appreciative of this great referral.
Services: Gutter & Gutter Cover Installation. Gutter Cleaning
Professionalism, Punctuality, Quality, Responsiveness, Value
National Home Improvement Services is very professional and reliable. I recommend them highly and without hesitation. We have been using this company for years and are very happy with their excellent work!
Services: Roof installation, Gutter cleaning, Exterior structural repairs, General repairs
They installed a beautiful backsplash in our kitchen, fixed an electrical problem, cleaned our gutters and fixed a roof drainage problem. Any issues we had were met with immediate solutions and we were happy with their services.
Services: Kitchen remodeling, Gutter cleaning, Tile work replacement
Value
Vance and his team created a useful and beautiful mudroom for our family. He also cleaned out our gutters and washed our windows on the house. They have been a huge blessing to us on all projects. Thank you 😊
Professionalism, Punctuality, Quality, Responsiveness, Value
Vance and his team replaced my gutters...him and his team were professional, prompt and friendly...When removing the old gutters and finding problems with the facia and some rotting wood, Vance worked hard to keep the cost minimal to fix it, as he knew I was at the limit of my budget...I can't say enough about Vance and his team...they were all great and I highly recommend them!!!
Services: Gutter & Gutter Cover Installation. Fascia Restoration
Professionalism, Punctuality, Quality, Responsiveness, Value
We had Vance pressure wash our house, roof and gutter cleaning and flushing. He is personable and friendly. He explains jobs completely. But most importantly, he sticks to the time schedule that was agreed upon. The is done thoroughly and professionally. I’d hire him again for other jobs
Professionalism, Punctuality, Responsiveness
We had Vance pressure wash our house, roof and gutter cleaning and flushing.
He is personable and friendly. He explains jobs completely.
We have been using NHIS for many years to clean our gutters and have been very pleased with their service. We have recommended them to several neighbors. They are fast, reliable and efficient. Our oak trees are always the last to lose their leaves, and Vance has always been flexible in scheduling the cleanup late enough in the season but before the first snow.
Services: Gutter cleaning
Professionalism, Quality, Responsiveness
We have used NHI for years for various services such as gutter cleaning, power washing and roof repairs. They are always professional and timely and do quality work. We would not hesitate to recommend them
Professionalism, Punctuality, Quality, Responsiveness, Value
Vance and his team were very professional. They were prompt.They installed beautiful crown molding. They kept their work area clean. As well as the molding they did an excellent job cleaning out leaves from our gutters. I would highly recommend this company.
Services: Crown & Shoe Molding Installation, Gutter cleaning
Professionalism, Punctuality, Quality, Responsiveness, Value
Vance and his team were very professional. They were prompt.They installed beautiful crown molding. They kept their work area clean. As well as the molding they did an excellent job cleaning out leaves from our gutters. I would highly recommend this company.
Services: Crown & Shoe Molding Installation, Gutter cleaning
Professionalism, Punctuality, Quality, Responsiveness, Value
We have really appreciated working with Vance and his team over the years. They installed a great gutter system and took care of every detail, including the bees and bird's nests! They are good people of high moral character and care about the work they do and that you are satisfied. I highly recommend their work and love when they come out for yearly inspection and gutter cleaning. They always make us aware of anything that may need attention on our roof or building. Very helpful and thorough.
Services: Gutter Installation, Roof and Gutter Cleaning
Professionalism, Punctuality, Quality, Responsiveness
Excellent gutter cleaning service! I recently hired Vance Irwin of National Home Improvement Services to clean my gutters. He was prompt, responsive and communicative. He texted several photos to me of the work in progress, and once completed, which I very much appreciated. Also did a great job of cleaning up when he was done. During the job, he discovered that I needed a new chimney cap and he sent me a photo. Upon my request, he quickly sent an estimate to install a new chimney cap and completed the work within a few days, even though it was Thanksgiving week. I would recommend him and his company.
Services: General repairs, Gutter cleaning
Quality
Really good gutter cleaning service. Also, other home improvement services are very good as well.
Services: Gutter cleaning, Tree Removal
Professionalism, Punctuality
Vance has done my spring and fall gutter cleaning for 15 years. He has always been reliable which is why I have him back year after years.
Services: Gutter cleaning
Professionalism, Punctuality, Responsiveness
I have used this company for several years to perform our annual gutter cleaning. They are responsive and do a great job with the gutters to ensure that they are working properly.
Services: Gutter cleaning
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