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ABOUT NHIS

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Excellence and Professionalism

It is often the reality that home improvement at the lowest common denominator is simply a temporary marriage between two complete strangers [homeowner and contractor] who often have the best intentions in mind. So why is excellence and professionalism so often so elusive? It comes down to the following five critical elements [or lack of them] that we have determined are the primary factors that often break down and destroy the marriage.

1. Communication

Communication is King. The hallmarks of professionalism and excellence in every business relationship is clairvoyance and transparency. It starts from the moment of contact, establishes its authority in the work proposal, permeates throughout the project and climaxes at the final walkthrough upon completion. Understanding the homeowners needs in respect to the contractors limitations regardless of the scope is critical to success, NHIS is prepared to listen.

2. Comprehension

Comprehending our potential clients’ needs assessments are made possible by our in/at home consultation conducted by NHIS technicians, who are able to amalgamate your thoughts and ideas about your potential project, made possible by their vast arsenal of knowledge, skills and expertise.

3. Transmission

Moving your goals from mind to matter along with every important detail that demands consideration that will guarantee a pleasant and proficient experience for both parties from start to finish is something we take very seriously. Clearly outlining the terms of the agreement in our legal documents: categorized estimates, scope of work, payment schedule, work schedule [eta/etc], warranties, etc.. is a no-brainer for any serious homeowner or contractor who is seeking optimal no-nonsense marriage.

4. Execution

Our services are broad, ranging from annual property management and maintenance services, to interior/exterior new renovation/remodeling to high end new construction and additions. Our technicians are the cream of the crop, having been filtered out through the swamp of mediocracy. With our level of discipline, professional mindset, and accountability we are a reliable choice for your next home improvement project. We guarantee top-notch results and aim to take customers’ experience to a higher level in terms of both design, technology and execution.

5. Accountability

What happens when a 26″ Plumbers wrench is unexpectedly tossed into the marriage? There an unexpected and necessary work order change? Inclement weather or personal sickness delays the project? A misunderstanding or breach of contract causes an offense? What if everything goes perfect in the beginning even in the end, but a week later after the job is completed the service or product show signs of compromise? Well, this is where the accountability to the promises and expectations that were written out in the original work proposal is made and integrity ultimately is tested and determined. NHIS has a 20 year proven track record of going above and beyond to please our clients especially when our accountability is on the line. See NHIS Google Reviews [4.8 Rating]

Conclusion

Our two decade dedication to tens of thousands of clients in the Capital Region of New York and beyond [Iowa, Vermont], makes us a reliable choice and trusted partners for your next home improvement project. From annual lawn care, to cleaning filthy and dangerous gutters, to repairing damaged roofing shingles or pipe collars to full scale high end remodeling or new construction, NHIS provides tried and true solutions to all phases of home improvement and/or new construction. Owners Vance and Katia Parella are here to help you today and are committed to provide professional and excellent home improvement services that will ultimately add value, curb appeal and longevity to your living apparel.

NHIS Service Promise

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Insured and Guaranteed

This is a promise we live by and our enduring relationships locally and abroad are evidence of our pledge

Safety comes first. NHIS is a bonded company that holds a $2 million general liability insurance coverage through Dryden Mutual along with an up to date workers compensation policy through NYSIF. We choose and use the right tools for each task with the right credentials in terms of insurance and license along with embracing the company policies and procedures.

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20

Years of
practicing

TESTIMONIALS

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What they’re talking
about us

Hundreds of customers trust our company

  • We’ve expert & certified staff

  • We only provide quality services

  • We offer you free estimates

OUR PARTNERS

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Meet our expert
partners

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Christian Bale

Executive

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Sarah Albert

Manager

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Mike Hardson

Director

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HOME IMPROVEMENT SERVICE PROVIDER

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